Kettlebell Shipping - Fast & Free from Albury, NSW
IT'S FAST! All orders ship the same day if ordered before 5PM CST, Monday - Friday. Weekend orders ship out Monday. All orders are shipped via TNT shipping out of Albury, NSW. This means the majority of customers receive their order in 3-5 business days. We can ship to any address in the Australia. All kettlebells are guaranteed in pristine condition or replaced. We double and triple box our shipments to ensure protection as well as send email updates about shipping status so you can track the order the whole time.
Kettlebell Returns Policy - Fast & Free!
You may return new, unused items within 10 days of delivery for a full refund. We will also pay the return shipping costs on the returns because we are so confident you will love your new kettlebell(s). If you do not like your kettlebell or wish to exchange it for another, we will incur the return shipping for you on your first exchange. If you ordered the wrong size or wish to exchange it, we will incur the return shipping, free to you on one exchange!
If you return the bell and do not want another you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Any claims of defect or products that do not meet your standards must be made within 30 days of purchase. We will work closely with you to assess the product and help you get the product you need within the 30 day window. Just email images of the damage to firstname.lastname@example.org and we will take care of you.
Rust on Kettlebells
We guarantee that all Powder Coat kettlebells will be received without rust. If rust is on a kettlebell when it is received we will replace at no cost. Powder Coating is designed to prevent rust among other things, but is not a complete solution. If a powder coat kettlebell is left outside or in damp conditions it will inevitably rust. We do not replace kettlebells that rust over time as we simply have no way of confirming the usage of the kettlebell. You should expect a Powder Coating to last for a long time if used in doors compared to other types of paint. We recommend wiping down your bell with a towel and a salient solution after use to prevent rust.
Kettlebells made of steel will inevitably rust over time. The bare steel handles are untreated and will rust. This is not a detriment to lifting and a lot of professional lifters like when the bells acquire a bit of rust to help with grip or hold chalk better. It is very easy to remove from from a steel kettlebell, a light sanding or wire brush will remove the rust right off. If you wish to prevent this or not deal with it, we recommend wiping down the handle with a towel and salient solution after use.
We do our absolute best to make sure you receive your kettlebell in perfect condition, by double boxing, wrapping and encasing kettlebells in styrofoam. Rest assured you will receive your kettlebell in perfect condition, if you do not we will replace it.
Damages to orders must be reported within 7 days of receiving. If you received the product damaged or defective we will replace it at no cost to you, we require images to verify.